You have been referred to this link in order to purchase a billable support case by our support staff as they have deemed your case to be billable.
A support call could be billable for a number of reasons some of which are below:
- Virus or Malware Removal or system recovery
- Antivirus or Firewall Configuration or Related Problem
- Problem with hardware not on the approved list.
- Other Software causing a conflict with Tower Software
- Repeated wrongful use of the software
- Severe user error or mistake.
The fee covers you for one call of up to 30 minutes or part thereof.
