Web Store Consulting Package

The connection of our Retailer POS software to a website can be time-consuming. Our clients need someone who will guide them through the process. We have people at Tower who are skilled in this. From providing advice to speaking with web tech people who may need to adjust the web technology to ensure the link is live and updating 

The Webstore Consulting Package includes up to six man-hours time spent by us, including time with clients, their web developer and others involved in the process. 

Our software support service covers how to use our software. With website connections, support often goes beyond our software and into the other side. Hence the need to be compensated for this work that is outside how our software works.

This is a billable service offered by Tower Systems.  This service helps customers through the process of linking their existing Webstore or setting up their new store with Retailer.  This service is available to sites that use our webstore, Magento, Shopify or WooCommerce links.

Once paid the service is booked with an experienced Help Desk Team member.  That Team Member, where possible, is responsible for handling all web calls related to the site as it requires prior knowledge of the site and its structures.

Customers can avoid the fee by following the advice that is in our Knowledge Base. There are articles for establishing Retailer links to Shopify, Magento and WooCommerce. The moment someone asks for help beyond the documentation, the fee applies.